About the Course:

  1. Are the courses available in other languages?
  2. Are the courses available worldwide?
  3. Can I download e-book versions of the courses?
  4. Can my volunteers learn at their own pace?
  5. Will I get a certificate?

About the NGO Academy:

  1. Is the NGO Academy affiliated with the United Nations?
  2. Where is your office located?

Payment:

  1. Can I pay using cash, checks, or debit cards?
  2. How long do I have to wait for the courses after payment?
  3. What credit cards do you accept?

Privacy:

  1. How does the site use Personally Identifiable Information?
  2. How secure is your site?
  3. What organizations are collecting my Personally Identifiable Information?
  4. With whom will my information may be shared?

Technical Concerns:

  1. Why don’t the videos show up?
  2. Do I need to download anything once I’ve paid for the Advocacy Algorithm?
  3. Why is there no sound in my video?
  4. How do I read the pdf files?
  5. Where can I get Adobe Reader, and is it free?
  6. Can I download the audio files to my computer?
  7. How to Uninstall the NGO Academy Browser Toolbar?

About the Course:

    1. Are the courses available in other languages?

As of now, we only offer our courses in English.2

    1. Are the courses available worldwide?

Yes, our courses are available worldwide provided that you have a computer and a broadband internet connection.

    1. Can I download e-book versions of the courses?

We do not have e-book versions of the course.

    1. Can my volunteers learn at their own pace?

Absolutely. We encourage the coordinators to review the materials first before structuring the programs based on their assessment of their volunteers’ abilities.

    1. What materials do I need for the course(s)?

You need a computer with a broadband internet connection. The links and PDFs are provided online. You can take down notes with your own pen and paper.

    1. Will I get a certificate?

Yes, we will give certificates. Please be informed that we are not yet accredited with any tertiary institutions.

About the NGO Academy:

    1. Is the NGO Academy affiliated with the United Nations?

No, the NGO Academy is not affiliated with the UN either DPI or ECOSOC. However, those providing the training have worked with organizations with ECOSOC, general and special consultative status as well as in association with DPI.

    1. Where is your office located?

Our address is:
39 California St., #128
Valley Springs, CA 95252

But you can access us through email 24/7 and we will get back to you usually within 24 hours.

Our support email is:
support@NGO-Academy.org

Payment:

    1. Can I pay using cash, checks, or debit cards?

We accept debit cards and checks but not cash. If you’d like to pay through check, please send it mail to:
39 California St., #128
Valley Springs, CA 95252

Please note that takes 3 – 5 business days for the check to clear the bank once it is deposited. At that point, we will send you your login details and information. Don’t forget to indicate which level of membership when you send your check.

    1. How long do I have to wait for the courses after payment?

The members area will be available immediately after you pay. The first module will be released within a few days and will be followed by a new module each week within a month.

    1. What credit cards do you accept?

We are currently accepting Mastercard and Visa cards only.
If at some stage you do choose a PayPal option and choose to use their service to pay by credit card then you will also have the options they provide, which usually includes American Express and Discover.

Privacy:

    1. How does the site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the site, to make appropriate service offerings, and to fulfill buying and selling requests on the site. We may email visitors and authorized customers about research or purchase and selling opportunities on the site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact visitors and authorized customers in response to specific inquiries, or to provide requested information.

    1. How secure is your site?

Our site is PCI-compliant which means that:

* No cardholder data ever touches or passes through your Network, Server or Software.
* No cardholder data is ever retained or stored on your Network, Server or Software.
* Complete billing flexibility: You can accept online payments, have customers update their payment-on-file and easily process any transaction at any time.
* Complete end-user transparency: Customers making an online purchase only see your Web site checkout page and are NEVER re-directed for payment.
* Compatibility with third party vendors: this solution is already integrated or being integrated into all major 3rd party e-commerce billing & storefront applications.

    1. What organizations are collecting my Personally Identifiable Information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

    1. With whom will my information may be shared?

Personally Identifiable Information about Authorized Customers may be shared only with other Authorized third party service vendors for purposes of completing transactions. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

Technical Concerns:

    1. Why don’t the videos show up?

Most likely, the videos don’t show up because you need to have Adobe Flash Player installed in your system. You can download it for free at: http://get.adobe.com/flashplayer/

    1. Do I need to download anything once I’ve paid for the Advocacy Algorithm?

There’s no need for you to download anything unless you’d like to have MP3s, PDFs, check lists, and swipe files where these are provided.

    1. Why is there no sound in my video?

It’s possible that you have an older version of flash click here to update

    1. How do I read the pdf files?

Under each video is a small graphic that looks like this:

When you click on this, the download of the pdf file will be initiated. You just need to tell your browser where you want the file saved. You can then open it, and print it out for your use.

    1. Where can I get Adobe Reader, and is it free?

Adobe Reader is free and you can download it to your computer from here: http://get.adobe.com/reader/ Just follow the installation instructions provided by Adobe on their site. Once it has been installed and the program started, you can open the pdfs from each lesson.

    1. Can I download the audio files to my computer?

Under each video is a small graphic that looks like this:

When you click on this icon you will normally be directed immediately to another page when you can play the mp3 audio file. OR you can “right click” on this icon, then chose “save link as…” from the options and save the file to your computer. You can then upload it to your mobile phone, mp3 player or burn it to a cd for your use. REMEMBER, this is copyrighted material and is only available for your personal use. It should not be uploaded to any public computer or site. It took many hours of work, study and preparation. Please do respect our efforts to provide you with top quality training.

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